Provided there are no exceptions, the user can withdraw from the contract within the period specified below (usually 14 days) without giving reasons. In this section, users can find out more about the withdrawal conditions.

To whom the right of withdrawal applies

Under EU law, European consumers have a statutory right of withdrawal for contracts concluded online (distance contracts). They may withdraw from the contract within the period applicable to their case for any reason and without justification. This right of withdrawal applies unless exceptions are listed below.

The rights set out in this section do not apply to users who are not acting as European consumers.

Exercising the right of withdrawal

To exercise his right of withdrawal, the user must send the provider an unambiguous declaration stating his decision to withdraw.

For this purpose, users may use the model withdrawal form provided in the "Definitions" section of this document. However, users are free to express their decision to withdraw by means of an unambiguous declaration in another suitable manner. In order to meet the deadline for exercising this right, the user must send the declaration of withdrawal before the withdrawal period expires.

When does the withdrawal period expire?

• When purchasing goods, the withdrawal period ends 14 days after the day on which the user or a third party named by the user, who is not the carrier, comes into possession of the goods.

• If several goods are purchased in one order, but delivered separately, the withdrawal period ends 14 days after the day on which the user or a third party named by the user, who is not the carrier, comes into possession of the last delivered goods, the last batch or the last part.

Effects of the revocation

Users who properly cancel a contract will be refunded all payments made to the supplier, including delivery costs where applicable.

However, the provider is not obliged to reimburse additional costs if the user has opted for a type of delivery other than the cheapest standard delivery offered by the provider.

The refund will be made immediately, but no later than 14 days after the day on which the provider is informed of the user's decision to withdraw from the contract. The provider shall make the refund using the same means of payment that the user used for the original transaction, unless expressly agreed otherwise with the user. In any case, the user will not incur any costs or fees as a result of the refund.

...when purchasing goods

The user must return or hand over the goods to the provider or a person authorized by the provider to receive the goods without delay and in any case no later than 14 days from the day on which he informed the provider of his decision to withdraw from the contract, unless the provider has offered to collect the goods himself.

The deadline is met if the user hands over the goods to the carrier before the expiry of the 14-day period or returns the goods in another way as specified above. The provider may refuse to make the refund until it has received the goods back or until the user has provided proof that he has sent the goods back, whichever is the earlier.

The user shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, properties and functionality of the goods.

The cost of returning the goods shall be borne by the user.

Example withdrawal form

To:

Susta Sustainable Merchandise Handels GmbH
Dr.-Petter-Straße 22a
5020 Salzburg
[email protected]

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service:

_____________________________________________ (description of the goods/services that are the subject of the withdrawal)

• Ordered on: _____________________________________________ (Datum einfügen)
• Received on: _____________________________________________ (Datum einfügen)
• Name des/der Verbraucher(s):_____________________________________________
• Adresse des/der Verbraucher(s):_____________________________________________
• Date: _____________________________________________

(Signature if this form is submitted in paper form)